Development We do both product analytics and analysis of the current and future state of business processes.
Our research will help you define requirements and develop a user-friendly product that will really solve your business tasks.
If you want to understand how to optimize business processes within your company or improve customer interactions, we will analyze your current situation and model the necessary changes.
How is it going to help
Analytics will reduce uncertainty. You'll get a consistent view of the product's goals and capabilities.
You will be able to touch the product and test it already at the prototype stage - see how it solves the set tasks and evaluate its usability. You can reduce development costs by making necessary changes at the earliest stages.
Having a clear idea of the product you can define the functionality of MVP and lay a foundation for its growth and development.
As a result, an interactive prototype and ToR will become the basis for the further stage-by-stage solution development.
Result
- Functional requirements
- User scenarios
- Information architecture
- Interactive prototype
- UX research
- Terms of Reference
Business process analytics
How is it going to help
Inefficient processes mean additional time and money costs, poor service and loss of customers.
We will identify bottlenecks, determine where mistakes are often made, unproductive approaches are used, and automation is required. We will find what difficulties employees and customers face most often, and suggest solutions.
We will model and describe the future state of the processes which will ensure the effective interaction of all participants.
Result
- Process modeling as is - as to be
- Creating Customer Journey Map (CJM, Service blueprint)
