Find all the usability problems that users face when buying tickets on the airline website and offer options to solve them.
We identified the main users of the service, made a list of issues they have to deal with. After analyzing the usability of the service for each scenario, we compiled a list of existing bugs.
Russian and foreign competitors were analyzed in order to improve the usability of the service. This allowed us to use the best practices and offer optimal solutions to the problems detected.