Customer"Compo is a resident of Skolkovo Technology Park, a developer and manufacturer of modern electronic devices, in particular electronic price tags. The company specializes in creating retail automation devices.
Electronic price tag management system consists of many components: price tags, electronic shelves, dongles, readers. It was necessary not only to unite them into one system, but also to make the management process simple for all participants.
We conducted surveys at various spots in the retail chain - hypermarkets and small retail stores. We studied the existing processes of paper price tag management and identified what difficulties arise at each stage.
Web interface development began with prototypes, which were tested on users. After implementing and deploying the first version, we conducted several more phases of user testing. Observations of working with the system in real-life conditions helped us refine the necessary functionality.
As the project progressed, we also conducted numerous technical tests and analyses. This allowed us to improve the implementation of interconnect control and post-flashing for network nodes.
Implementation and Documentation Development
Installation guide for the price tag update utility
User manual for the electronic price tag system
The main users of the system are store clerks, installers, and technicians. Before implementing the new system, we helped provide training and developed simple and easy-to-understand user documentation that helped users to transition to the new processes faster.