The customer needed to develop a design for a user friendly and functional mobile application. The application had to become the main working tool of the field collection service employees and increase the efficiency of their work.
There is a lot of data on each client. This includes personal data, work history, recorded payments, and promises. All this information should be handy and easy to read. In addition, the app should allow you to manage outbound assignments and navigate your way around.
Kaspersky's laboratory - Analytics
We worked out in detail the functional needs of users, the tasks they face every day, scenarios and working conditions. Based on this information we made the first sketches of interfaces, compiled a user flow and started creating interactive prototypes.
At the same time all hypotheses underwent qualitative testing in the group of end users with whom we cooperated throughout the project. This helped us test the usability of the application early in the project.